Terms of Service

Introduction

Welcome to PulseNexa, where we are dedicated to providing you with the best possible value and service. These Terms and Conditions outline how we will handle your order, and we advise you to read them carefully. They are accessible at any time by clicking the Terms and Conditions link at the bottom of each web page.

By making a purchase through this website, you are entering into a legally binding contract with us. This means that both you and we have rights and obligations. If you are uncertain about your rights and obligations at any point during the contract, please seek independent advice. If you are under the age of 18, you may use the website only with the involvement of a parent or guardian.

The information provided on this website is offered in good faith, and PulseNexa cannot be held responsible for any loss or damage arising from the information or its use or misuse.

Your Order

By placing an order with us, you are agreeing to these Terms, as well as our Privacy Policy and the Terms of Service of this website.

When you place an online order, you are inviting us to enter into a contract with you to supply the products you have selected at the price indicated on the website and in your order form. Acceptance of your order and the completion of the Contract will occur when we dispatch the products to you (or the first item if we are delivering in installments).

When placing an order with us (including requesting samples or making an appointment under our home consultation service), you will be enrolled in our email, Facebook, and Google Audiences marketing programs. You can opt-out of this at any time using the unsubscribe links in our email messages, by accessing your online account, or by contacting us at support@pulsenexa.com. We will not share your personal information with any other companies for their marketing purposes.

If you have a valid discount voucher to redeem, please enter the relevant code in the box provided during checkout, and the discount will be deducted from the total.

While we make every effort to ensure that all our web prices and descriptions are accurate and up to date, errors may occur. If we find a pricing or other error in your order, we will notify you as soon as possible and give you the option to proceed with your order at the correct price/specification or to cancel your order and receive a full refund. If we do not receive a response to this notification within 7 days, we will cancel the order and issue a refund of your payment.

Liability

While we strive to get things right the first time, occasionally things don’t go according to plan. Subject to your statutory rights, if your SmartWatch is not of satisfactory quality or is not fit for a purpose that was made known to us, we will replace any defective SmartWatch and arrange for the defective SmartWatch to be collected and disposed of.

If you are acting other than as a consumer, all terms, conditions, and warranties implied by law (other than the warranty as to title) are excluded. You must make your own decision as to whether the products you select are fit for their purpose, even if the purpose is made known to us. In these circumstances, our liability is limited to the cost of replacing any defective product. No liability is accepted for any loss of rental income, inconvenience, distress, inability to use the product, loss of turnover, loss of profit, or any indirect and/or consequential losses whatsoever.

Product Warranty and Return Policy

Thank you for choosing our products. We offer a 30-day return policy for our SmartWatch products, starting from the date of delivery. Additionally, our products are covered by a 2-year warranty, ensuring your satisfaction and peace of mind.

Payment

Online payments may be made by debit or credit card. Payment using a debit or credit card is taken at the time you place your order and is processed using an independent company’s secure payment processing system. We do not see, or have access to, any of your payment card information.

Data Protection

PulseNexa takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations. More details regarding the use of data can be found in our Privacy Policy.